Contact Us

Thank you for visiting SteelSpoonCo.store. We are here to help with product questions, order support, shipping information, returns, refunds, and general customer service.

Our store focuses on modern stainless steel kitchen essentials, including soup ladles, oil skimmer spoons, sauce spoons, dessert spoon sets, and other practical cooking tools. Whether you need help choosing a product or have a question about an existing order, our support team is ready to assist you.

Customer Support Information

Store Name: SteelSpoonCo.store
Address: 7 Park Rd, Kensington, PE C0B 1M0, Canada
Email: support@SteelSpoonCo.store
Phone: (888) 331-6133

Email Support

For the fastest and most organized support, please contact us by email:

support@SteelSpoonCo.store

When sending an email, please include as much detail as possible so we can assist you efficiently.

For order-related questions, please include:

Your full name
Your order number
The email address used at checkout
The product name
A clear description of your question or issue
Photos if your product arrived damaged, incorrect, or incomplete

Providing these details helps us review your request faster and respond with the most accurate information.

Phone Support

You may also contact us by phone:

(888) 331-6133

If we are unable to answer immediately, please send us an email. Email support helps us keep a clear written record of your request and allows us to review order details more carefully.

What We Can Help With

You can contact SteelSpoonCo.store for help with:

Product recommendations
Product size or material questions
Stainless steel care instructions
Order confirmation
Payment or checkout questions
Shipping updates
Tracking information
Address correction requests
Damaged product reports
Incorrect item reports
Missing item reports
Return requests
Refund questions
Exchange requests
General store questions

Product Questions

Not sure which kitchen tool is right for your needs? We can help.

You may contact us if you need help choosing between:

A soup ladle and a sauce spoon
An oil skimmer spoon and a colander spoon
A dessert spoon set and a serving spoon
A flat-bottom sauce spoon and a regular ladle
A long-handle cooking spoon and a dining spoon

We can also help answer questions about product use, cleaning, material, finish, color, and everyday kitchen suitability.

Order Support

If you placed an order and need assistance, please contact us as soon as possible.

We may be able to help with:

Confirming your order
Reviewing your order status
Updating customer contact details
Correcting a shipping address before fulfillment
Checking shipment progress
Reviewing delivery issues

Please note that once an order has been processed or shipped, changes may no longer be possible.

Shipping Support

For shipping questions, please email us with your order number.

We can help review:

Tracking status
Estimated delivery updates
Delayed shipments
Delivery issues
Returned packages
Missing packages
Incorrect shipping details

Delivery times may vary depending on the carrier, destination, weather, holidays, customs, and other shipping conditions.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within a reasonable time after delivery.

Please include:

Your order number
Photos of the product
Photos of the packaging
A short explanation of the issue

This helps us review the situation and provide the next steps.

Return and Refund Questions

For return or refund requests, please contact:

support@SteelSpoonCo.store

Please include:

Your order number
Item name
Reason for return
Product condition
Photos if needed

Returned items must follow our Return and Refund Policy. Items that have been used, washed, damaged, or exposed to food may not be eligible for return due to hygiene and quality reasons.

Product Care Support

If you have questions about caring for stainless steel utensils, we are happy to help.

General care tips include:

Wash before first use
Use mild detergent
Avoid strong chemicals
Avoid steel wool or abrasive scrubbers
Dry thoroughly after washing
Store in a clean, dry place

Proper care helps keep stainless steel kitchen tools looking clean, polished, and ready for everyday use.

Business and General Inquiries

For business communication, partnership questions, or general inquiries, please contact:

support@SteelSpoonCo.store

Please include a clear subject line so your message can be reviewed properly.

Response Time

We aim to respond to customer messages as soon as possible.

Response times may vary depending on:

Support volume
Weekends
Public holidays
Seasonal shopping periods
Complexity of the request

To help us respond faster, please avoid sending multiple separate emails about the same issue. Keeping your details in one email thread helps us review your request more clearly.