Refund policy

SteelSpoonCo.store Return and Refund Policy

At SteelSpoonCo.store, we believe that every kitchen tool should feel dependable, practical, and thoughtfully made. Our products are selected with a focus on clean design, everyday usability, and lasting value for modern kitchens. We want every customer to feel confident when shopping with us, and this Return and Refund Policy explains how returns, refunds, exchanges, order issues, and product concerns are handled.

By placing an order with SteelSpoonCo.store, you agree to the terms outlined in this Return and Refund Policy.

1. Return Window

We accept eligible return requests within 30 days of the date your order is delivered.

To qualify for a return, the item must be:

Unused
Unwashed
Undamaged
In its original condition
In the original packaging when possible
Accompanied by proof of purchase, such as an order confirmation email or order number

Because our products are kitchen and dining items, we reserve the right to refuse returns that show signs of use, food contact, washing, damage, heavy handling, or alteration.

2. Items Eligible for Return

Eligible items may include:

Stainless steel spoons
Soup ladles
Sauce spoons
Oil skimmer spoons
Dessert spoon sets
Other kitchen utensils purchased directly from SteelSpoonCo.store

Returned items must be in clean, unused, and resalable condition.

3. Items Not Eligible for Return

For hygiene, safety, and quality reasons, we cannot accept returns for:

Items that have been used for cooking, serving, eating, or food preparation
Items that have been washed or exposed to detergents
Items with stains, scratches, dents, odors, residue, or signs of wear
Items damaged due to improper cleaning or storage
Items returned without approval
Final sale items, if clearly marked as final sale
Gift cards, if offered
Items not purchased directly from SteelSpoonCo.store

We carefully inspect all returned products before approving a refund.

4. How to Start a Return

To start a return, please contact us at:

Email: support@SteelSpoonCo.store
Phone: (888) 331-6133
Address: Rue de l'Alliance, Québec, QC, Canada

Please include:

Your full name
Your order number
The email address used at checkout
The item you wish to return
The reason for the return
Clear photos if the item is damaged, defective, incorrect, or incomplete

Once we review your request, we will provide return instructions if your item is eligible.

Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

5. Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping fees, if any, are non-refundable unless the return is due to an error on our part.

We recommend using a trackable shipping service when returning items. SteelSpoonCo.store is not responsible for return packages that are lost, delayed, or damaged in transit.

6. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, incorrect, or incomplete, contact us within 7 days of delivery at:

support@SteelSpoonCo.store

Please include:

Your order number
Photos of the product
Photos of the packaging
A brief description of the issue

If the issue is approved, we may offer one of the following solutions:

Replacement
Refund
Store credit
Partial refund, depending on the situation

Damage caused by improper handling, misuse, accidental dropping, harsh cleaning chemicals, or normal wear and tear is not considered a product defect.

7. Refund Processing

Once your return is received and inspected, we will notify you by email whether your refund has been approved or declined.

If approved, your refund will be issued to the original payment method.

Please allow processing time for your bank, credit card company, or payment provider to post the refund. Refund timing may vary depending on your financial institution.

8. Partial Refunds

Partial refunds may be granted in certain cases, including but not limited to:

Item returned with minor packaging damage
Missing non-essential packaging
Product condition not fully matching original condition
Approved resolution for minor cosmetic concerns

SteelSpoonCo.store reserves the right to determine whether a partial refund is appropriate after inspection.

9. Exchanges

We may offer exchanges for eligible items depending on availability.

If you would like to exchange an item, please contact us at:

support@SteelSpoonCo.store

If the requested replacement item is out of stock, we may offer a refund or store credit instead.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We can only cancel an order if it has not yet been processed, packed, or shipped. Once an order has entered fulfillment or has shipped, it cannot be cancelled and must be handled as a return if eligible.

11. Wrong Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If an order is shipped to an incorrect address provided by the customer, SteelSpoonCo.store is not responsible for lost, delayed, or undeliverable packages.

If you notice an incorrect address after placing your order, contact us immediately at:

support@SteelSpoonCo.store

We will do our best to help, but address changes are not guaranteed once an order has been processed.