Shipping policy

At SteelSpoonCo.store, we understand that reliable shipping is an important part of a smooth online shopping experience. Our kitchen tools are selected for everyday use, and we aim to deliver each order carefully, efficiently, and with clear communication.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are typically processed within 1 to 5 business days after payment has been successfully completed.

Processing time includes:

Order verification
Payment confirmation
Product preparation
Quality check
Packaging
Handover to the shipping carrier

Orders are not usually processed on weekends or public holidays.

During busy periods, promotions, holidays, or unexpected demand, processing times may be longer.

2. Shipping Confirmation

Once your order has shipped, you will receive a shipping confirmation email if tracking is available.

This email may include:

Tracking number
Carrier information
Estimated delivery details
Tracking link

Please allow some time for tracking information to update after the package is handed to the carrier.

3. Estimated Delivery Time

Delivery times vary depending on the destination, carrier, order volume, and other factors.

Estimated shipping times are not guaranteed. Delays may occur due to:

Carrier delays
Weather
Customs processing
Incorrect shipping address
Remote delivery location
Public holidays
High seasonal demand
Unexpected logistics disruptions

SteelSpoonCo.store is not responsible for delays caused by shipping carriers, customs offices, or events outside our control.

4. Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

Please carefully check:

Full name
Street address
Apartment, suite, or unit number
City
Province or state
Postal or ZIP code
Country
Phone number
Email address

If your shipping information is incorrect, your order may be delayed, returned, lost, or delivered to the wrong location.

If you need to correct your address, contact us immediately at:

support@SteelSpoonCo.store

We will do our best to assist, but we cannot guarantee address changes once an order has been processed or shipped.

5. Failed Delivery or Returned Packages

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal, or failure to collect the package, we may contact you to arrange a resolution.

Depending on the situation, additional shipping fees may apply for reshipment.

If a refund is approved for a returned package, original shipping costs may be deducted where applicable.

6. Lost Packages

If your package appears to be lost, please contact us with your order number and tracking information.

Before contacting us, we recommend that you:

Check the tracking page
Look around your mailbox, porch, building entrance, or delivery area
Ask household members
Ask neighbors
Contact your local carrier office
Check with building management, concierge, or front desk staff

If tracking shows the package was delivered, SteelSpoonCo.store is not responsible for theft, misplacement, or loss after delivery confirmation. However, we will do our best to help you investigate the issue.

7. Damaged Packages

If your package arrives damaged, please take photos before opening if possible.

If the product inside is damaged, contact us within 7 days of delivery at:

support@SteelSpoonCo.store

Please include:

Your order number
Photos of the packaging
Photos of the damaged product
A short description of the issue

We will review your case and provide the next steps.

8. Missing Items

If your order arrives with missing items, please contact us within 7 days of delivery.

Please include:

Your order number
Photos of everything received
Photos of the package
Details of the missing item

We will review the issue and provide a suitable resolution if approved.

9. Multiple Shipments

Some orders may be shipped in separate packages depending on product availability, warehouse location, or carrier handling.

If your items arrive separately, you may receive more than one tracking number.

Please allow additional time for all packages to arrive.

10. Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges.

These fees are determined by your local customs authority and are the customer’s responsibility unless clearly stated otherwise at checkout.

SteelSpoonCo.store is not responsible for customs delays or additional import charges.

11. Shipping Restrictions

We reserve the right to refuse or cancel orders that cannot be shipped to certain locations due to carrier limitations, legal restrictions, service interruptions, or address issues.

If we are unable to ship your order, we will contact you and provide a refund if payment has already been processed.