Terms of service

Welcome to SteelSpoonCo.store. These Terms of Service govern your access to and use of our website, products, services, content, checkout process, and any purchase made through our Shopify-powered online store.

SteelSpoonCo.store provides kitchen and dining products with a focus on stainless steel tools, clean design, practical function, and everyday cooking convenience. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website.

1. Overview

Throughout this website, the terms “we,” “us,” and “our” refer to SteelSpoonCo.store. The terms “you,” “your,” and “customer” refer to any visitor, buyer, or user of our website.

By accessing our website, browsing our products, placing an order, or using any part of our store, you agree to these Terms of Service and all policies referenced within them, including our Return and Refund Policy, Shipping Policy, Privacy-related practices, and any other policy displayed on our website.

If you do not agree with these Terms, you should not use our website or purchase from our store.

2. Store Information

Business Name: SteelSpoonCo.store
Address: Rue de l'Alliance, Québec, QC, Canada
Email: support@SteelSpoonCo.store
Phone: (888) 331-6133

3. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your jurisdiction or that you are using the website under the supervision of a parent or legal guardian.

You agree not to use our products or website for any unlawful, harmful, abusive, fraudulent, or unauthorized purpose.

You must not:

Violate any laws in your jurisdiction
Attempt to interfere with website security
Upload malicious code, viruses, or harmful software
Use our website to commit fraud
Copy or exploit our content without permission
Misrepresent your identity or payment details
Use our products in unsafe or improper ways

Any violation of these Terms may result in cancellation of service, order cancellation, refusal of future orders, or other appropriate action.

4. Product Information

We make every reasonable effort to display our products accurately, including descriptions, images, sizes, colors, materials, and features.

However, product images may appear slightly different depending on:

Screen settings
Lighting
Photography style
Device display
Manufacturing variation
Manual measurement differences

Minor differences in color, finish, size, or appearance do not necessarily mean the product is defective.

Product descriptions are provided for general informational purposes and may be updated, corrected, or changed at any time without notice.

5. Product Use

Our products are designed for general kitchen, dining, cooking, serving, and household use.

Customers are responsible for using products safely and appropriately.

You agree to follow reasonable product care practices, including:

Washing before first use
Cleaning with mild detergent
Avoiding harsh chemicals
Avoiding abrasive scrubbers
Drying items after washing
Keeping stainless steel items clean and dry
Keeping products away from children when appropriate

SteelSpoonCo.store is not responsible for damage, injury, or product deterioration caused by misuse, improper cleaning, accidental damage, unsafe handling, or failure to follow reasonable care instructions.

6. Pricing and Availability

Prices shown on our website are subject to change without notice.

We reserve the right to:

Change product prices
Modify product availability
Discontinue products
Limit quantities
Correct pricing errors
Cancel orders affected by pricing or inventory errors

We do our best to keep product availability accurate, but inventory may change quickly. If an item becomes unavailable after your order is placed, we may contact you to offer a replacement, refund, or alternative solution.

7. Orders and Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

Suspected fraud
Incorrect pricing
Incorrect product information
Inventory limitations
Payment issues
Shipping restrictions
Abnormal order activity
Violation of our policies

If we cancel an order after payment has been processed, we will issue a refund to the original payment method.

8. Billing and Account Information

You agree to provide accurate, complete, and current billing, shipping, contact, and payment information.

You are responsible for ensuring that:

Your name is correct
Your email address is accurate
Your phone number is valid
Your shipping address is complete
Your payment information is authorized
Your order details are reviewed before checkout

SteelSpoonCo.store is not responsible for delays, failed delivery, or lost packages caused by incorrect customer information.

9. Payments

Payments are processed through secure third-party payment providers available through our Shopify checkout.

We do not store full payment card details on our own servers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Orders may be subject to fraud checks, payment authorization, or additional verification.

10. Shipping

Shipping terms, estimated delivery times, and related conditions are outlined in our Shipping Policy.

Delivery estimates are not guaranteed and may be affected by:

Carrier delays
Weather conditions
Customs processing
Incorrect address information
High order volume
Remote delivery locations
Seasonal shipping demand

SteelSpoonCo.store is not responsible for delays caused by shipping carriers or events beyond our control.

11. Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

Customers must review and follow the return process before sending items back.

We reserve the right to refuse returns that do not meet our policy requirements.

12. Promotions and Discounts

From time to time, we may offer promotional codes, discounts, sales, or special offers.

Promotions may be subject to:

Expiration dates
Product exclusions
Quantity limits
One-time use restrictions
Minimum purchase requirements
Other conditions stated at the time of offer

We reserve the right to modify or cancel promotions at any time.

Discounts cannot be applied retroactively unless we choose to do so at our discretion.

13. Intellectual Property

All content on SteelSpoonCo.store, including text, images, product names, graphics, layouts, design elements, logos, icons, and branding, is owned by or licensed to SteelSpoonCo.store unless otherwise stated.

You may not copy, reproduce, distribute, sell, modify, publish, or exploit our website content without written permission.

14. User Comments and Feedback

If you submit reviews, comments, feedback, photos, suggestions, or other content, you grant SteelSpoonCo.store the right to use, display, reproduce, edit, and share that content for business, marketing, product improvement, or customer service purposes.

You agree that your submissions will not:

Violate the rights of others
Contain unlawful material
Include abusive or offensive content
Contain false or misleading claims
Include spam or malicious code

We may remove or edit user content at our discretion.

15. Third-Party Links

Our website may include links to third-party websites, services, apps, or payment processors.

We are not responsible for third-party websites, their content, their privacy practices, or their services.

Your use of third-party services is at your own risk and may be subject to their own terms and policies.

16. Limitation of Liability

To the fullest extent permitted by law, SteelSpoonCo.store shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

This includes but is not limited to: