Contact information
Thank you for visiting SteelSpoonCo.store. We are here to help with questions about orders, products, shipping, returns, refunds, and general support.
Our store is built around clean, practical, stainless steel kitchen essentials designed for everyday cooking, serving, and dining. Whether you are choosing a soup ladle, sauce spoon, oil skimmer, dessert spoon set, or another kitchen tool, our support team is ready to assist you.
Customer Support
For all customer service inquiries, please contact us using the information below:
Store Name: SteelSpoonCo.store
Address: 7 Park Rd, Kensington, PE C0B 1M0, Canada
Email: support@SteelSpoonCo.store
Phone: (888) 331-6133
Email Support
The best way to contact us is by email:
When contacting us by email, please include as much detail as possible so we can help you quickly.
For order-related questions, please include:
- Your full name
- Your order number
- The email address used at checkout
- Product name
- A clear description of your question or issue
- Photos, if your item arrived damaged, defective, incorrect, or incomplete
Phone Support
You may also contact us by phone:
(888) 331-6133
Phone availability may vary depending on support volume. If we are unable to answer immediately, please contact us by email for the fastest written record of your request.
Common Reasons to Contact Us
You can contact SteelSpoonCo.store for help with:
- Product questions
- Product care instructions
- Order confirmation
- Shipping status
- Tracking information
- Address correction requests
- Damaged items
- Incorrect items
- Missing items
- Return requests
- Refund questions
- Exchange requests
- General store inquiries
Product Questions
If you are unsure which kitchen tool is right for your needs, we can help you understand product use cases.
For example, you may contact us about:
- Choosing between a soup ladle and sauce spoon
- Understanding spoon dimensions
- Stainless steel care
- Cleaning recommendations
- Suitable use for home kitchens, restaurants, coffee shops, or dining settings
- Product finish, color, and style differences
Order Support
If you recently placed an order and need help, please contact us as soon as possible.
We may be able to assist with:
- Confirming your order details
- Updating your contact information
- Correcting your shipping address before fulfillment
- Checking order status
- Reviewing payment or checkout issues
Please note that once an order has been processed or shipped, we may not be able to make changes.
Return and Refund Support
For return or refund requests, please review our Return and Refund Policy before contacting us.
To help us process your request faster, include:
- Order number
- Item name
- Reason for return
- Product condition
- Photos if applicable
Items must meet our return eligibility requirements.
Business and General Inquiries
For general inquiries, partnership-related questions, or business communication, please email:
Response Time
We aim to respond to customer inquiries as soon as possible.
Response times may vary depending on:
- Order volume
- Weekends
- Public holidays
- Seasonal demand
- Complexity of the request
Sending multiple messages about the same issue may slow down response time, so we recommend keeping all details in one email thread when possible.
Our Support Approach
At SteelSpoonCo.store, we aim to keep support clear, respectful, and practical. We know kitchen tools should be easy to understand, easy to use, and easy to maintain. Our support experience follows the same idea: simple, helpful, and reliable.
For any questions, please contact:
SteelSpoonCo.store
Rue de l'Alliance, Québec, QC, Canada
Email: support@SteelSpoonCo.store
Phone: (888) 331-6133